About Us/FAQs


About Us/FAQ

ABOUT US

Masstige Couture Fashion Boutique was started in June 2015 as a means to bring Trendy, Luxurious fashion and accessories to a customer base that values having a unique identity, trendy fashion, chique decor. It suits everyone from the contemporary business professional to the after hour socilaite which prefers a more rugged / bohemian appearance.

 

ORDERS/ SHIPPING

I want an outfit but you don't have my size. When will it be restocked?

We try our best to advertise when new or returning items will be back in the store. However, please understand that we rely on wholesalers and printers and can often not provide an exact date, however typically our "dropshippers/Wholesales" ship immediately from overseas with the estimated delivery date 12 - 20 days. If you would like to be the first to know when an item is restocked, simply open the page of the tee you would like, select your size, and click the green "email when available" tab. We will send you an email as soon as it is back in the shop! 

I entered the wrong shipping address when I placed my order! What can I do?

Email us at Masstige.Couture@gmail.com with your order number as soon as possible and we can edit your shipping address if the item has not yet shipped. Once an order is placed, however, we cannot edit shipping information.

How can I return my order?

We do accept returns on our items if they are new, unworn, and unwashed with tags still attached for some orders. To see if your items are able to be returned for store credit, please visit our Return Policy page.

I love my clothes but it's too small/large. Can I exchange it?

We do not offer straight exchanges at this time. We do offer returns for store credit on orders that meet our Return Policy guidelines. Click HERE to see if your item is eligible for a return for store credit.

Do you ship internationally?

We are based out of the United States and we do ship internationally! Shipping fees vary by country and we do not pay custom taxes or fees. If you are unable to select your country of residence at check out. Email us at masstige.couture@gmail.com and we can help you further.

I received a shipping notification but when I click the link I am not able to track my package. Is my tracking number wrong?

Your tracking number is correct! When you receive your notification it means that we have packaged your order up for shipping and USPS has picked it up. It usually takes one business day for USPS to scan the tracking number into their system. Check the link again tomorrow and you will likely be able to track your package from that point on.

How long will it take for my order to ship?

Unless otherwise noted, orders generally ship within 5 business days. Once shipped please note shipping time from vendors/manufacturers overseas may varyand typically takes 9 business days to 19 business days.

Please view the item description as some items may still be in production and will not be shipped until a later date. 

What do I do if my order shipped but I never received it?

If your tracking number says "delivered" or "out for delivery" but you haven't received your package, please contact your local USPS office (or local post office if international). In most cases, they will be able to help you locate the package. Masstige Couture will not be held responsible for items lost, stolen, or damaged during transit.

 

COLLAB/ MARKETING

I love your fashion garmente and want to do a giveaway/ review on my blog/ feed/ website! How can I work with you?

We are so glad you love our products! We love that bloggers constantly reach out to us offering featured blog posts on their site. At this point, as much as we would love to collaborate with each and every one of you, we are simply unable to enter into every partnership. However, if you do end up writing a blog post about Masstige Couture we would love for you to forward us the link!

Are you looking for brand reps?

We are not looking for brand reps at this time. Sorry!

I'm running a charity auction/ fundraiser and would love forasstige Couture to donate. How do I request a donation?

Please contact us at Masstige.Couture@gmail.com to let us know about your charity, auction, or fundraiser! We love to support amazing causes but have a limited number of donations we are able to make each month. 

I'm interested in selling Masstige Couture Company products on my website/ store. Do you wholesale?

If you are interested in wholesale, we are currently accepting applications for brick and mortar stores only. Please contact us at Masstige.Couture@gmail.com for further information and to obtain an application.

I would love to design some tees for you. How do I submit my designs?

Thanks for thinking of us! Please email us at Masstige.Couture@gmail.com with details, sketches and collaboration ideas

 

HAVE MORE QUESTIONS? EMAIL US AT Masstige.Courture@gmail.com 

Time with my family is precious and all emails received on a weekend may be answered the following business day. 


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